1. Scope Of This Policy
This Privacy Policy explains how Syntexsys collects, uses, stores, and protects personal information received through this website, project inquiry workflows, contact forms, direct email conversations, and related business communications.
This page applies to information collected through the public Syntexsys website and pre-sales communication flow. If a customer later signs a separate services agreement or data processing agreement, that separate document may add more specific handling terms.
2. Information We Collect
Information you provide directly may include your name, company name, email address, phone number, project type, budget range, preferred timeline, project summary, message subject, and message content.
We may also store technical and routing details related to form submissions, such as source page, source path, source host, and service-side security logs needed to validate, investigate, or respond to a submission.
3. How We Use Information
Syntexsys uses collected information to respond to inquiries, evaluate project fit, prepare follow-up conversations, provide requested services, protect the website, maintain business records, and comply with legal obligations.
We may also use submitted information to improve delivery processes, estimate demand, and understand the types of product and support requests reaching the business.
4. Legal And Operational Basis
Where applicable, we process information because it is necessary to take steps at your request before entering into a contract, to pursue legitimate business interests such as operating and securing the site, or to comply with legal obligations.
Where consent is required by applicable law, we rely on that consent and you may withdraw it by contacting us.
5. Sharing And Service Providers
We may share information with service providers that help us host infrastructure, process messages, protect forms, monitor abuse, or support business operations. Those providers are expected to use the information only for authorized service purposes.
We do not sell personal information. We may disclose information if required by law, to enforce our rights, or to protect users, customers, Syntexsys, or the public from fraud, abuse, or security threats.
6. Google reCAPTCHA And Security Processing
Syntexsys uses Google reCAPTCHA v3 on inquiry and contact workflows to reduce spam and abusive submissions. That means certain device, browser, interaction, and network signals may be processed by Google as part of form validation.
Use of reCAPTCHA is subject to Google policies and terms. If you do not want that security validation to occur, do not submit the protected forms and contact Syntexsys directly by email instead.
7. Data Retention
We retain inquiry and project intake information for as long as reasonably necessary to respond, evaluate business opportunities, maintain records, resolve disputes, enforce agreements, and meet legal or accounting obligations.
Retention periods may vary depending on whether the inquiry becomes an active customer relationship, support request, or closed lead.
8. Security Measures
Syntexsys uses reasonable administrative, technical, and organizational measures to protect submitted information from unauthorized access, disclosure, alteration, or destruction.
No website, transmission channel, or storage system can be guaranteed fully secure. You should avoid sending highly sensitive information through general website forms unless specifically requested and appropriately protected.
9. Your Choices And Rights
You may request access to, correction of, or deletion of personal information that Syntexsys holds about you, subject to applicable law and legitimate recordkeeping needs. You may also request that we stop using your information for follow-up communications.
Privacy rights can vary by jurisdiction. Syntexsys will review each request in light of the applicable legal framework and the operational context of the request.
10. Policy Updates And Contact
Syntexsys may update this Privacy Policy from time to time to reflect changes in legal requirements, tooling, hosting, workflows, or service offerings. The effective date at the top of this page shows the current public version.
Questions or privacy requests can be sent through the protected contact email trigger on this page.